Support

We usually reply within two business days.

Contact us

Email support@biotile.app. Include the app version from Settings and a short description of what happened. Do not email meal photos or sensitive health information unless support specifically asks for it.

Purchases

Use Restore Purchases on the membership screen when a subscription is missing. Billing and refunds are managed by Apple, Google Play, or Samsung Galaxy Store through the account used for your purchase.

Data controls

Settings includes CSV export, local-data deletion, sign-in method management, and account deletion.

Request account or data deletion

To delete your Biotile account without opening the app, email support@biotile.app from your account email, with the subject "Delete my Biotile account". To delete particular records without deleting your account, describe the records to remove. We verify account ownership before carrying out the request. Account deletion removes live account records and synced media and invalidates sessions; operational backups expire after about 35 days. Store transaction records follow the store's retention obligations. Deleting your account does not cancel a store subscription; cancel it separately in the store used for the purchase. See the Privacy Policy for retention details.